At Maison Lapè, we believe every guest deserves a space where they feel comfortable, cared for, and respected. That commitment extends beyond our wellness house and includes the information you choose to share with us.

Whether you are scheduling an appointment, joining a membership, purchasing a product, subscribing to updates, or visiting our website, we are committed to handling your information responsibly, transparently, and with care.

This Privacy Policy explains how Maison Lapè (“Maison Lapè,” “we,” “our,” or “us”) collects, uses, stores, and protects your information.

Information We Collect

To provide a seamless guest experience, we may collect information including:

Personal Information

• Name

• Email address

• Telephone number

• Mailing address

• Date of birth (when voluntarily provided)

• Membership information

Appointment & Service Information

• Appointment history

• Service preferences

• Membership activity

• Gift card purchases

• Retail purchases

• Guest communications

Wellness & Preference Information

To personalize your experience, we may maintain records regarding:

• Preferred services

• Preferred therapists or providers

• Aromatherapy preferences

• Product preferences

• Membership usage history

• General guest notes related to service delivery

This information is used solely to enhance the guest experience and is never sold to third parties.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website activity

• Cookies and analytics data

• Referral sources

How We Use Your Information

We use information to:

• Schedule and manage appointments

• Administer memberships

• Process payments

• Fulfill retail purchases

• Provide guest support

• Improve our services

• Personalize guest experiences

• Send appointment confirmations and reminders

• Respond to inquiries

• Provide marketing communications where permitted by law

• Maintain website functionality and security

We collect only information reasonably necessary to operate and improve our services.

Membership Information

If you enroll in a Maison Lapè membership, we may collect and maintain information necessary to:

• Manage membership benefits

• Track membership usage

• Process recurring payments

• Communicate membership updates

• Administer guest passes and promotional benefits

Membership information is maintained confidentially and used exclusively for legitimate business and guest-service purposes.

Payment Information

Payments are processed through secure third-party payment providers.

Maison Lapè does not store complete payment card information on its systems.

All payment transactions are handled using industry-standard security measures through authorized payment processors.

Marketing Communications

With your consent, Maison Lapè may send:

• Wellness updates

• Seasonal offerings

• Membership announcements

• Event invitations

• Product launches

• Promotional communications

You may unsubscribe at any time by selecting the unsubscribe link included in our communications or by contacting us directly.

Opting out of marketing communications does not affect operational communications such as appointment confirmations or membership notices.

Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website performance

• Understand visitor behavior

• Enhance user experience

• Measure marketing effectiveness

You may manage cookie preferences through your browser settings.

Disabling cookies may affect certain website functionality.

Information Sharing

Maison Lapè does not sell, rent, or trade personal information.

We may share information with trusted service providers necessary to operate our business, including:

• Appointment booking platforms

• Payment processors

• Email communication providers

• Website hosting providers

• Marketing service providers

• Business technology providers

These providers are authorized to use information only as necessary to perform services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services

• Manage memberships

• Comply with legal obligations

• Resolve disputes

• Maintain business records

• Improve guest experiences

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of certain information

• Restrict or object to certain processing activities

• Request data portability

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

Requests may be submitted using the contact information provided below.

Maison Lapè is committed to honoring applicable privacy rights in accordance with relevant laws and regulations.

International Visitors

If you access our website from outside the United States, please note that your information may be processed and stored in the United States.

Where applicable, Maison Lapè will take reasonable measures to protect personal information in accordance with applicable privacy laws, including GDPR and UK GDPR requirements.

Third-Party Websites

Our website may contain links to third-party websites.

Maison Lapè is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our services are intended for individuals aged 18 and older.

We do not knowingly collect personal information from children under the age of 13 without appropriate parental consent as required by law.

Changes to This Privacy Policy

Maison Lapè may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or business operations.

Updated versions will be posted on our website with a revised effective date.

Contact Us

Maison Lapè

Fort Lauderdale, Florida

Email: info@maisonlape.com

Phone: TBA

Website: www.maisonlape.com

Last Updated: June 5, 2026